Shipping policy

Shipping Policy

Free tracked shipping

We offer free tracked shipping on all orders, worldwide.

Processing time

Orders are processed and shipped within 2-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with your tracking number as soon as your order ships.

Delivery time

Most orders arrive within 10-20 business days after shipping, depending on your location. Delivery times are estimates and may be longer during peak seasons, holidays or due to customs checks.

Order tracking

You can follow your package using the tracking link in your shipping confirmation email. Tracking information may take 2-5 days to update after your order ships.

Customs, duties and taxes

Orders shipped outside the EU may be subject to import duties or taxes charged by your country's customs authority. These charges are not included in the price and are the responsibility of the customer.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us immediately and we'll do our best to update it before the order ships.

Lost or delayed packages

If your order hasn't arrived within 30 business days of shipping, please contact us at support@onyxtail.com and we'll investigate and send a replacement or refund if the package is lost.

Questions? Email us at support@onyxtail.com.